Accounting Finance:Chase Paymentech-Merchant Information

Overview

You should direct the merchant to the Chase Paymentech (1-800-265-5158) for any technical issues. For administration issues such as change in name/address, terminal additions/deletions, please direct them to either the Manager, Finance or General Accountant.

Daily End of Day (automatic)

The merchant does not have to close out each terminal each night. The terminal will do it automatically at 11:30 PM and there will be a printed receipt on the device the next morning. However, if you choose to close it out yourself, it will work as well and the automatic deposit at 11:30 PM will end up to be $0.00. The print out is a summary report, if the merchant requires a detailed report, they should contact Chase Paymentech and request the change.

Ordering Supplies

To make ordering supplies easier, uniPHARM is now stocking the thermal paper rolls and cleaning cards in our inventory. The merchant can place an order using the item numbers below:

1. 02533347- Thermal Rolls #5762 Debit (1 9/16”X2 ¼” 62” Long) $20.57 per case of 50's
2. 02535862-Terminal Cleaner Card (CC-10W)-$1.21 each

• only new merchants are given a free case of thermal paper and one terminal cleaner card at the time of installation.

Refund Password

Each location will be defaulted with a generic (P123456) password for supervisor and (CPS2468) for manager or a pre-set password. Please have the merchant contact Chase helpdesk (1-800-265-5158) to change the password or if you wish to have the password removed. However, It is not recommended that they remove the password for security purposes.

Merchant Number

The Welcome kit has the merchant number on it. Also if they print a receipt of the terminal it can be found there. They will need the merchant number in order to call in and be verified for security purposes. All merchant numbers are stored in UWD Extensions → 70 Bank EDI → F7- Merchants and Chase Merchant Numbers

==Changing from Dialup to Internet++ Ask the owner to place an Ethernet connection to the terminal and ask them to call the help desk to have the connectivity type changed.

Resource Online Reporting

Each new merchant will be set-up for ROL web access where they can search for transactions, view and print their monthly statements, and create reports based on their account activity. If they have any questions regarding their login, please have them contact Advanced Product Support at 1-800-265-5158 (Canada), 24 hours a day, 7 days a week. The worksheet to store ROL access data is:

ROL