Difference between revisions of "Accounting Finance:Manually Create and Confirm a Manual Order (Customer Repairs and Wrong Parts Shipped)"

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(Created page with "==Manual order - Repairs== *A manual order '''must be''' created for all customer repairs and wrong parts shipped (to be replaced with correct parts). For example: marking gun...")
 
 
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*Enter '''50''' (Warehouse menu)
  
*Enter '''50''' (Warehouse menu)
 
*Click '''enter'''
  
*Click '''enter'''
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[[File:MCC1.PNG|400px]]
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[[File:MCC1.png|400px]]
   
 
===Warehouse Menu===
  
===Warehouse Menu===
 
*Enter '''76''' (Hotline)
  
*Enter '''76''' (Hotline)
 
*Click '''enter'''
  
*Click '''enter'''
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[[File:MCC2.PNG|400px]]
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[[File:MCC2.png|400px]]
   
 
===Hotline Maintenance===
  
===Hotline Maintenance===
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*Click '''F8''' (notes)
  
*Click '''F8''' (notes)
 
*Leave open on one monitor
  
*Leave open on one monitor
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[[File:MCC3.PNG|400px]]
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[[File:MCC3.png|400px]]
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[[File:MCC4.PNG|400px]]
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===Warehouse Menu===
  
===Warehouse Menu===
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*Enter '''16''' (Returns menu)
  
*Enter '''16''' (Returns menu)
 
*Click '''enter'''
  
*Click '''enter'''
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[[File:MCC5.PNG|400px]]
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[[File:MCC5.png|400px]]
   
 
===Returns Menu===
  
===Returns Menu===
 
*Enter '''40''' (Work with purchase orders)
  
*Enter '''40''' (Work with purchase orders)
 
*Click '''enter'''
  
*Click '''enter'''
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[[File:MCC6.PNG|400px]]
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[[File:MCC6.png|400px]]
   
 
===Work with purchase orders - Header view===
  
===Work with purchase orders - Header view===
 
*Enter '''1''' (to add) and click '''enter'''
  
*Enter '''1''' (to add) and click '''enter'''
 
*OR click '''F6'''
  
*OR click '''F6'''
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[[File:MCC7.PNG|400px]]
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[[File:MCC7.png|400px]]
   
 
===Purchase order maintenance===
  
===Purchase order maintenance===
Line 51: Line 51:
 
*Enter Warehouse '''RET'''
  
*Enter Warehouse '''RET'''
 
*Click '''enter'''
 
*Click '''enter'''
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[[File:MCC8.PNG|400px]]
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[[File:MCC8.png|400px]]
   
 
===Work with purchase orders - Add lines===
  
===Work with purchase orders - Add lines===
Line 60: Line 60:
 
*Under FOC (free of charge), enter '''Y''' if supplier will not be charging for the report
  
*Under FOC (free of charge), enter '''Y''' if supplier will not be charging for the report
 
*Click '''enter''' twice
  
*Click '''enter''' twice
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[[File:MCC9.PNG|400px]]
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[[File:MCC9.png|400px]]
   
 
===Work with purchase orders - Order line, main info===
  
===Work with purchase orders - Order line, main info===
Line 66: Line 66:
 
*Change Description
  
*Change Description
 
*Click '''F8''' (Additional info 1)
  
*Click '''F8''' (Additional info 1)
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[[File:MCC10.PNG|400px]]
 +
[[File:MCC10.png|400px]]
   
 
===Work with purchase orders - Order line, additional info 1===
  
===Work with purchase orders - Order line, additional info 1===
 
*Enter Quality ctl '''N'''
  
*Enter Quality ctl '''N'''
 
*Click '''enter''' to confirm
  
*Click '''enter''' to confirm
−
[[File:MCC11.PNG|400px]]
 +
[[File:MCC11.png|400px]]
   
 
===Work with purchase orders - Order line, main info===
  
===Work with purchase orders - Order line, main info===
 
*Click '''enter''' to confirm
  
*Click '''enter''' to confirm
−
[[File:MCC12.PNG|400px]]
 +
[[File:MCC12.png|400px]]
   
 
===Work with purchase orders - Add lines===
  
===Work with purchase orders - Add lines===
 
*Click '''F12''' to move back to Work with purchase orders - order lines
  
*Click '''F12''' to move back to Work with purchase orders - order lines
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[[File:MCC13.PNG|400px]]
 +
[[File:MCC13.png|400px]]
   
 
===Work with purchase orders - Order lines===
  
===Work with purchase orders - Order lines===
 
*Enter '''7''' (Text is require to identify items purchased)
  
*Enter '''7''' (Text is require to identify items purchased)
 
*Click '''enter'''
  
*Click '''enter'''
−
[[File:MCC14.PNG|400px]]
 +
[[File:MCC14.png|400px]]
   
 
===Purchase order line - Edit Text===
  
===Purchase order line - Edit Text===
Line 90: Line 90:
 
*Click enter to confirm
  
*Click enter to confirm
 
*Continue adding new items and line text until order is completed (optional)
  
*Continue adding new items and line text until order is completed (optional)
−
[[File:MCC15.PNG|400px]]
 +
[[File:MCC15.png|400px]]
   
 
===Work with purchase orders - Order lines===
  
===Work with purchase orders - Order lines===
 
*When manual order is completed, click '''F12'''
  
*When manual order is completed, click '''F12'''
−
[[File:MCC16.PNG|400px]]
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[[File:MCC16.png|400px]]
   
 
===Work with purchase orders – Header view ===
  
===Work with purchase orders – Header view ===
 
*Enter '''7''' header text
  
*Enter '''7''' header text
 
*Click '''enter'''
  
*Click '''enter'''
−
[[File:MCC17.PNG|400px]]
 +
[[File:MCC17.png|400px]]
   
 
===Purchase order header – Edit text===
  
===Purchase order header – Edit text===
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*Header text is use to provide further details such as waybill # and shipping details
  
*Header text is use to provide further details such as waybill # and shipping details
 
*Click '''enter''' to confirm
  
*Click '''enter''' to confirm
−
[[File:MCC18.PNG|400px]]
 +
[[File:MCC18.png|400px]]
   
 
===Work with purchase orders - Header view===
  
===Work with purchase orders - Header view===
 
*Enter '''2''' header text
  
*Enter '''2''' header text
 
*Click '''enter'''
  
*Click '''enter'''
−
[[File:MCC19.PNG|400px]]
 +
[[File:MCC19.png|400px]]
   
 
===Work with purchase order - Order header===
  
===Work with purchase order - Order header===
 
*Enter Hotline number (this will allow other users to search for manual order connected to Hotline)
 
*Enter Hotline number (this will allow other users to search for manual order connected to Hotline)
 
*Click '''enter''' to confirm
  
*Click '''enter''' to confirm
−
[[File:MCC20.PNG|400px]]
 +
[[File:MCC20.png|400px]]
   
 
===Work with purchase orders - Header view===
  
===Work with purchase orders - Header view===
 
*Enter '''11''' to print
  
*Enter '''11''' to print
 
*Click '''enter''' to confirm
  
*Click '''enter''' to confirm
−
[[File:MCC21.PNG|400px]]
 +
[[File:MCC21.png|400px]]
   
 
===Purchase order printout===
  
===Purchase order printout===
Line 126: Line 126:
 
*Change Hold on spool file '''N'''
  
*Change Hold on spool file '''N'''
 
*Click '''enter''' to confirm
  
*Click '''enter''' to confirm
−
[[File:MCC22.PNG|400px]]
 +
[[File:MCC22.png|400px]]
   
 
===Doc Distribution Selection===
  
===Doc Distribution Selection===
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*Attach manual order to items couriered to supplier for repair
  
*Attach manual order to items couriered to supplier for repair
 
*Go to Hotline incident and insert notes pertaining to shipment
  
*Go to Hotline incident and insert notes pertaining to shipment
−
[[File:MCC23.PNG|400px]]
 +
[[File:MCC23.png|400px]]
   
 
===Work with purchase orders - Header view===
  
===Work with purchase orders - Header view===
 
*When repaired items are returned from vendor, print another copy
  
*When repaired items are returned from vendor, print another copy
 
*Enter '''6''' (Lines)
  
*Enter '''6''' (Lines)
−
[[File:MCC24.PNG|400px]]
 +
[[File:MCC24.png|400px]]
   
 
===Work with purchase orders - Order lines===
  
===Work with purchase orders - Order lines===
 
*Enter '''2''' (Change)
  
*Enter '''2''' (Change)
−
[[File:MCC25.PNG|400px]]
 +
[[File:MCC25.png|400px]]
   
 
===Work with purchase orders - Order lines, main info===
  
===Work with purchase orders - Order lines, main info===
Line 147: Line 147:
 
*Change Disp date to day’s date if in the future
  
*Change Disp date to day’s date if in the future
 
*Click '''enter'''
  
*Click '''enter'''
−
[[File:MCC26.PNG|400px]]
 +
[[File:MCC26.png|400px]]
   
 
===Work with purchase orders - Order lines===
  
===Work with purchase orders - Order lines===
 
*Click '''F12'''
  
*Click '''F12'''
−
[[File:MCC27.PNG|400px]]
 +
[[File:MCC27.png|400px]]
   
 
===Work with purchase orders - Header view===
  
===Work with purchase orders - Header view===
 
*Click '''F12'''
  
*Click '''F12'''
−
[[File:MCC28.PNG|400px]]
 +
[[File:MCC28.png|400px]]
   
 
===Work with purchase orders - Header view===
  
===Work with purchase orders - Header view===
 
*Enter '''13''' (Rec note)
  
*Enter '''13''' (Rec note)
 
*Click '''enter'''
  
*Click '''enter'''
−
[[File:MCC29.PNG|400px]]
 +
[[File:MCC29.png|400px]]
   
 
===Reception note printout===
  
===Reception note printout===
 
*Click '''enter''' to confirm
  
*Click '''enter''' to confirm
−
[[File:MCC30.PNG|400px]]
 +
[[File:MCC30.png|400px]]
   
 
===Returns Warehouse===
  
===Returns Warehouse===
 
*Enter '''44''' (show reception note # for P/O)
  
*Enter '''44''' (show reception note # for P/O)
 
*Click '''enter'''
  
*Click '''enter'''
−
[[File:MCC31.PNG|400px]]
 +
[[File:MCC31.png|400px]]
   
 
===Select Records===
  
===Select Records===
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*Copy Reception note number
  
*Copy Reception note number
 
*Click '''F12''' twice
  
*Click '''F12''' twice
−
[[File:MCC32.PNG|400px]]
 +
[[File:MCC32.png|400px]]
−
[[File:MCC33.PNG|400px]]
 +
[[File:MCC33.png|400px]]
   
 
===Returns Menu===
  
===Returns Menu===
 
*Enter '''43''' (confirm P/O reception)
  
*Enter '''43''' (confirm P/O reception)
 
*Click '''enter'''
  
*Click '''enter'''
−
[[File:MCC34.PNG|400px]]
 +
[[File:MCC34.png|400px]]
   
 
===Reception note confirmation===
  
===Reception note confirmation===
 
*Enter Reception note number
  
*Enter Reception note number
 
*Click '''enter''' to confirm
  
*Click '''enter''' to confirm
−
[[File:MCC35.PNG|400px]]
 +
[[File:MCC35.png|400px]]
   
 
===Location confirmation Put-Away===
  
===Location confirmation Put-Away===
 
*Click '''F8''' (Blank; sugg qty)
  
*Click '''F8''' (Blank; sugg qty)
 
*Click '''enter''' to move back to Work with purchase orders - header view
  
*Click '''enter''' to move back to Work with purchase orders - header view
−
[[File:MCC36.PNG|400px]]
 +
[[File:MCC36.png|400px]]
   
 
*Click '''F12''' to move back to Returns Menu
  
*Click '''F12''' to move back to Returns Menu
Line 199: Line 199:
 
*When the customer invoice is forwarded to returns, returns will attach invoice to the items shipped to the customer
  
*When the customer invoice is forwarded to returns, returns will attach invoice to the items shipped to the customer
 
*'''Go to Hotline Incident and update notes and close incident'''
  
*'''Go to Hotline Incident and update notes and close incident'''
−
[[File:MCC37.PNG|400px]]
 +
[[File:MCC37.png|400px]]
−  
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Latest revision as of 16:00, 15 December 2017

Manual order - Repairs

  • A manual order must be created for all customer repairs and wrong parts shipped (to be replaced with correct parts). For example: marking guns which were sold to customer but required repair or home healthcare equipment shipped with wrong parts (parts taken from other equipment and put aside awaiting correct parts from supplier)
  • A manual order number must be quoted on supplier invoice
  • A manual order must contain prices if the supplier will be charging for the repairs (enter correct cost of repair – do not enter an estimate)
  • A manual order can be free of charge (FOC) if the supplier will not be charging for the repair.
  • Line and header texts are optional but will assist in the verification process.
  • Taxes and freight are not included in prices
  • Upon receiving items, reception note for manual order must be confirmed.
  • Supplier invoice and a copy of manual order must be forwarded to the Finance department. The Finance department will create a customer invoice and enter the supplier invoice into ASW

Process

Validation Menu

  • Enter 50 (Warehouse menu)
  • Click enter

MCC1.png

Warehouse Menu

  • Enter 76 (Hotline)
  • Click enter

MCC2.png

Hotline Maintenance

  • Enter Hotline incident number
  • Click enter
  • Click F8 (notes)
  • Leave open on one monitor

MCC3.png MCC4.png

Warehouse Menu

  • Open another session
  • Enter 16 (Returns menu)
  • Click enter

MCC5.png

Returns Menu

  • Enter 40 (Work with purchase orders)
  • Click enter

MCC6.png

Work with purchase orders - Header view

  • Enter 1 (to add) and click enter
  • OR click F6

MCC7.png

Purchase order maintenance

  • Enter Supplier number
  • Click enter
  • Enter Order type MO
  • Enter Dispatch date (today’s date or the date that you will be shipping out items)
  • Enter Warehouse RET
  • Click enter

MCC8.png

Work with purchase orders - Add lines

  • Enter Item number 02000149 (manual order fictitious item #)
  • Enter Quantity 1 AND +
  • Enter Unit EA
  • Enter Price (if supplier is charging for the repair)
  • Under FOC (free of charge), enter Y if supplier will not be charging for the report
  • Click enter twice

MCC9.png

Work with purchase orders - Order line, main info

  • Enter Backlog N
  • Change Description
  • Click F8 (Additional info 1)

MCC10.png

Work with purchase orders - Order line, additional info 1

  • Enter Quality ctl N
  • Click enter to confirm

MCC11.png

Work with purchase orders - Order line, main info

  • Click enter to confirm

MCC12.png

Work with purchase orders - Add lines

  • Click F12 to move back to Work with purchase orders - order lines

MCC13.png

Work with purchase orders - Order lines

  • Enter 7 (Text is require to identify items purchased)
  • Click enter

MCC14.png

Purchase order line - Edit Text

  • Enter text
  • Click enter to confirm
  • Continue adding new items and line text until order is completed (optional)

MCC15.png

Work with purchase orders - Order lines

  • When manual order is completed, click F12

MCC16.png

Work with purchase orders – Header view

  • Enter 7 header text
  • Click enter

MCC17.png

Purchase order header – Edit text

  • Enter header text
  • Header text is use to provide further details such as waybill # and shipping details
  • Click enter to confirm

MCC18.png

Work with purchase orders - Header view

  • Enter 2 header text
  • Click enter

MCC19.png

Work with purchase order - Order header

  • Enter Hotline number (this will allow other users to search for manual order connected to Hotline)
  • Click enter to confirm

MCC20.png

Work with purchase orders - Header view

  • Enter 11 to print
  • Click enter to confirm

MCC21.png

Purchase order printout

  • Change printer queue RTNCOPIER
  • Change Hold on spool file N
  • Click enter to confirm

MCC22.png

Doc Distribution Selection

  • Click F12 to move back to Work with purchase orders - header view (no need to email)
  • Attach manual order to items couriered to supplier for repair
  • Go to Hotline incident and insert notes pertaining to shipment

MCC23.png

Work with purchase orders - Header view

  • When repaired items are returned from vendor, print another copy
  • Enter 6 (Lines)

MCC24.png

Work with purchase orders - Order lines

  • Enter 2 (Change)

MCC25.png

Work with purchase orders - Order lines, main info

  • Change Request date to today’s date if in the future
  • Change Disp date to day’s date if in the future
  • Click enter

MCC26.png

Work with purchase orders - Order lines

  • Click F12

MCC27.png

Work with purchase orders - Header view

  • Click F12

MCC28.png

Work with purchase orders - Header view

  • Enter 13 (Rec note)
  • Click enter

MCC29.png

Reception note printout

  • Click enter to confirm

MCC30.png

Returns Warehouse

  • Enter 44 (show reception note # for P/O)
  • Click enter

MCC31.png

Select Records

  • Enter Manual Order #
  • Click enter
  • Copy Reception note number
  • Click F12 twice

MCC32.png MCC33.png

Returns Menu

  • Enter 43 (confirm P/O reception)
  • Click enter

MCC34.png

Reception note confirmation

  • Enter Reception note number
  • Click enter to confirm

MCC35.png

Location confirmation Put-Away

  • Click F8 (Blank; sugg qty)
  • Click enter to move back to Work with purchase orders - header view

MCC36.png

  • Click F12 to move back to Returns Menu
  • Forward supplier invoice and copy of manual order to Angela Chan
  • Angela will create a customer invoice and enter the supplier invoice into our system.
  • When the customer invoice is forwarded to returns, returns will attach invoice to the items shipped to the customer
  • Go to Hotline Incident and update notes and close incident

MCC37.png

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