Difference between revisions of "Information Systems:Toshiba Digital Phone System"
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=How-to's= |
=How-to's= |
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==Resetting a voicemail passcode== |
==Resetting a voicemail passcode== |
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| − | * 100 to dial the voicemail inbox |
+ | * Press 100 to dial the voicemail inbox |
| − | * 111# |
+ | * Press 111# |
| + | ** This can actually be any string of numbers, followed by the pound key. This is to deliberately enter a wrong passcode so that the system brings you one menu-level up and asks you which mailbox you want to access. |
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| − | * 999# |
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| − | * |
+ | * Press 999# |
| + | ** This is the system administrator extension. |
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| − | * 8 |
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| + | * Press 000# |
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| + | ** This is the system administrator passcode. |
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| + | * Press 8 |
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| + | ** This is the system administration menu. |
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* Enter the extension, followed by # |
* Enter the extension, followed by # |
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* 5 to reset |
* 5 to reset |
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Revision as of 15:46, 4 November 2015
Overview
How-to's
Resetting a voicemail passcode
- Press 100 to dial the voicemail inbox
- Press 111#
- This can actually be any string of numbers, followed by the pound key. This is to deliberately enter a wrong passcode so that the system brings you one menu-level up and asks you which mailbox you want to access.
- Press 999#
- This is the system administrator extension.
- Press 000#
- This is the system administrator passcode.
- Press 8
- This is the system administration menu.
- Enter the extension, followed by #
- 5 to reset
Changing the company voicemail greeting
The main greeting for the phone system needs to be changed for the following events
- 1 Normal day greeting
- 2 Normal night greeting
- 3 Stat holidays
- 4 Weather closure of the Richmond warehouse and office
- 5 Christmas lunch
- 6 Staff appreciation lunch
- 7 Empty
The following are the steps needed to change the main phone greeting
- Go to the desk phone at the receptionist desk
- Get MonicaK to log out of the ACD queue
- Press 100
- Press #* ( pound star )
- Press 991#
- Press 000#
- Press 3
- Press 1
- Choose a greeting from above and press the number that corresponds to the greeting you want ( 1 or 2 or 3 or 4 or 5 or 6 )
- Press 1 to listen to the greeting to make sure it is correct
- Press 9 to save any changes
- Hang up
All the greetings have been pre-recorded and DO NOT need to be re-recorded. Test that the correct greeting is playing by calling 604-270-9745 and 1-800-6665-9776 from a cell phone.