Difference between revisions of "Customer Service:Closing 6 month or older HotLines"
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(Closing old HotLines in the system) |
(added the word "screen" for clarity) |
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====A designated Staff Member will be assigned to look at Old HotLines in the ASW System==== |
====A designated Staff Member will be assigned to look at Old HotLines in the ASW System==== |
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| − | While on the HotLine Maintenance - Incident List screen -VA/480B* (HLR02601) (3286) remove the Handler so that it shows nobody in the field. Hit enter so it populates all of the level 1 or open HotLines. |
+ | While on the HotLine Maintenance screen - Incident List screen -VA/480B* (HLR02601) (3286) remove the Handler so that it shows nobody in the field. Hit enter so it populates all of the level 1 or open HotLines. |
Under where it shows "date" you will see the oldest to newest HotLines that are open. |
Under where it shows "date" you will see the oldest to newest HotLines that are open. |
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Revision as of 15:48, 4 March 2020
6 Month or Older HotLines
A designated Staff Member will be assigned to look at Old HotLines in the ASW System
While on the HotLine Maintenance screen - Incident List screen -VA/480B* (HLR02601) (3286) remove the Handler so that it shows nobody in the field. Hit enter so it populates all of the level 1 or open HotLines.
Under where it shows "date" you will see the oldest to newest HotLines that are open.
Contact anybody who has HotLine open that are over 6 Months old and find out if they can be closed.
Do the same with HotLines that are level 3 which are "Work In Progress"