Difference between revisions of "Customer Service:Telephone-Call Queue-extending CS Hours"
Jump to navigation
Jump to search
m |
m |
||
| Line 1: | Line 1: | ||
| + | {quote|This contains information about an old system} |
||
==Overview== |
==Overview== |
||
The normal Customer Service hours are 8:00 AM - 4:30 PM. After 4:30 PM, the calls are directed to DC. However, we now have the capability of extending the hours after 4:30 PM. Our new hours will be 8:00 AM - 5:00 PM |
The normal Customer Service hours are 8:00 AM - 4:30 PM. After 4:30 PM, the calls are directed to DC. However, we now have the capability of extending the hours after 4:30 PM. Our new hours will be 8:00 AM - 5:00 PM |
||
Revision as of 11:32, 31 March 2021
{quote|This contains information about an old system}
Overview
The normal Customer Service hours are 8:00 AM - 4:30 PM. After 4:30 PM, the calls are directed to DC. However, we now have the capability of extending the hours after 4:30 PM. Our new hours will be 8:00 AM - 5:00 PM
Extending Time
- Go to the phone at the reception desk and press the Night button and then the number 1 on the number pad.
- This will allow outside calls to continue being put into the queue.
Disabling Extending Time
- After 5:00 PM, go back to the phone at the reception desk and press the Night button again and the number 3 on the number pad.
Extending Time not Required
- On days when extending time is not required and everybody leaves by 4:30 PM, it is not necessary to do any button pushing as the phone system will automatically route calls to the DC as it is doing presently.
Verification Process
- Everyone must log out of the queue
- If the extended time is activate, that person must: 1) check to make sure everyone is logged out 2) press the Night button 3) call 604-270-9745 and speak to someone in the warehouse.