Difference between revisions of "Customer Service:Telephone-Answering the Phone"
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The following instructions will allow you to log into the phone system, use your headset and answer the phone from a Customer Service desk. |
The following instructions will allow you to log into the phone system, use your headset and answer the phone from a Customer Service desk. |
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| − | ==Log in and |
+ | ==Log in and Out of the Phone System== |
#Press <Intercom> |
#Press <Intercom> |
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#Press <Login> |
#Press <Login> |
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[[File:phone1.jpg|500px]] |
[[File:phone1.jpg|500px]] |
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| + | ===Other Buttons on Phone=== |
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| + | [[File:phone2.png|500px]] |
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[[Category:Workflows-Customer Service]] |
[[Category:Workflows-Customer Service]] |
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Revision as of 10:57, 13 September 2016
Overview
The following instructions will allow you to log into the phone system, use your headset and answer the phone from a Customer Service desk.
Log in and Out of the Phone System
- Press <Intercom>
- Press <Login>
- Press <1,your desk extension ##>
- Press <150##> (Customer Service queue)
- Press <Release>
- To log out press <Login>
- On the screen it will give you the option of Logout all or Cancel
- Press the button below this to Logout All x 2 and you will be logged out of the Customer Service queue
Other Buttons on Phone
