Difference between revisions of "Customer Service:Telephone-Answering the Phone"
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Revision as of 11:17, 13 September 2016
Overview
The following instructions will allow you to log into the phone system, use your headset and answer the phone from a Customer Service desk.
Log in and Out of the Phone System
- Press <Intercom>
- Press <Login>
- Press <1,your desk extension ##>
- Press <150##> (Customer Service queue)
- Press <Release>
- To log out press <Login>
- On the screen it will give you the option of Logout all or Cancel
- Press the button below this to Logout All x 2 and you will be logged out of the Customer Service queue
Other Buttons on Phone
Do you Want to Page Everyone?
Are You Busy or Away From Your Desk and Can Not Pick Up the Phone
Retrieving a Personal Voice Message
The Hold Button
The Intercom Button
The Intercom 2 Button
CS Message Button
