Difference between revisions of "Customer Service:Telephone-Answering the Phone"
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===Are You Busy or Away From Your Desk and Can Not Pick Up the Phone=== |
===Are You Busy or Away From Your Desk and Can Not Pick Up the Phone=== |
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[[File:phone4.png|500px]] |
[[File:phone4.png|500px]] |
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| + | ===Do you want to transfer a call to another local?=== |
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| + | *Press the transfer button |
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| + | *Press Line |
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| + | *Enter local |
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| + | *Press Intercom or release button |
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| + | |||
| + | [[File:phone13.png|500px]] |
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===Retrieving a Personal Voice Message=== |
===Retrieving a Personal Voice Message=== |
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Revision as of 12:46, 21 December 2016
Overview
The following instructions will allow you to log into the phone system, use your headset and answer the phone from a Customer Service desk.
Log in and Out of the Phone System
- Press <Intercom>
- Press <Login>
- Press <1,your desk extension, ##>
- Press <150##> (Customer Service queue)
- Press <Release>
- To log out press <Login>
- On the screen it will give you the option of Logout all or Cancel
- Press the <ok> button twice to Logout.
Other Buttons on Phone
Do you Want to Page Everyone?
Are You Busy or Away From Your Desk and Can Not Pick Up the Phone
Do you want to transfer a call to another local?
- Press the transfer button
- Press Line
- Enter local
- Press Intercom or release button
Retrieving a Personal Voice Message
The Hold Button
The Intercom Button
The Intercom 2 Button
CS Message Button
