Difference between revisions of "Customer Service:Telephone-Changing Phone Greetings"
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==Changing Greetings=== |
==Changing Greetings=== |
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| − | #Go to the desk phone at the receptionist desk |
+ | #Go to the '''desk phone''' at the '''receptionist desk''' |
| − | #Get CherylC to log out of the ACD queue |
+ | #Get '''CherylC''' to log out of the ACD queue |
| − | #Press 100 |
+ | #Press '''100''' |
| − | #Press #* ( |
+ | #Press '''#*''' ''(pound star)'' |
| − | #Press 991# |
+ | #Press '''991#''' |
| − | #Press 000# |
+ | #Press '''000#''' |
| − | #Press 3 |
+ | #Press '''3''' |
| − | #Press 1 |
+ | #Press '''1''' |
| − | #Choose a greeting from above and press the number that corresponds to the greeting you want ( 1 or 2 or 3 or 4 or 5 or 6 ) |
+ | #Choose a '''greeting''' from above and press the '''number''' that corresponds to the greeting you want ''( 1 or 2 or 3 or 4 or 5 or 6 )'' |
| − | #Press 1 to listen to the greeting to make sure it is correct |
+ | #Press '''1''' to listen to the greeting to make sure it is correct |
| − | #Press 9 to save any changes |
+ | #Press '''9''' to save any changes |
| − | *All the greetings have been pre-recorded and DO NOT need to be re-recorded. |
+ | *All the greetings have been pre-recorded and '''DO NOT''' need to be re-recorded. |
| − | *Test that the correct greeting is playing by calling 604-270-9745 and 1-800-6665-9776 from a cell phone |
+ | *Test that the correct greeting is playing by calling '''604-270-9745''' and '''1-800-6665-9776''' from a cell phone |
[[Category:Workflows-Customer Service]] |
[[Category:Workflows-Customer Service]] |
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Revision as of 17:00, 30 December 2016
Overview
The following instructions will allow Customer Service to change the main phone greeting.
Phone Greetings
The main greetings for the phone system are:
- 1 Normal day greeting
- 2 Normal night greeting
- 3 Stat holidays
- 4 Weather closure of the Richmond warehouse and office
- 5 Christmas lunch
- 6 Staff appreciation lunch
- 7 Empty
Changing Greetings=
- Go to the desk phone at the receptionist desk
- Get CherylC to log out of the ACD queue
- Press 100
- Press #* (pound star)
- Press 991#
- Press 000#
- Press 3
- Press 1
- Choose a greeting from above and press the number that corresponds to the greeting you want ( 1 or 2 or 3 or 4 or 5 or 6 )
- Press 1 to listen to the greeting to make sure it is correct
- Press 9 to save any changes
- All the greetings have been pre-recorded and DO NOT need to be re-recorded.
- Test that the correct greeting is playing by calling 604-270-9745 and 1-800-6665-9776 from a cell phone