Difference between revisions of "Customer Service:Customer Complaint"
Jump to navigation
Jump to search
m |
m |
||
| Line 1: | Line 1: | ||
| + | ==Overview== |
||
| + | As part of Health Canada's requirement, we need to flag Hotlines in regards to Customer Complaints by using the appropriate problem codes. |
||
| + | |||
==Customer Complaints== |
==Customer Complaints== |
||
| − | When creating Hotlines for Customer Complaints, please use the following problem codes and forward to the appropriately person: |
+ | When creating Hotlines for Customer Complaints, please use the following problem codes and forward Hotline to the appropriately person: |
#MDC (Medical Device Complaint) - forward Hotline to ROYF (Roy Freedman) |
#MDC (Medical Device Complaint) - forward Hotline to ROYF (Roy Freedman) |
||
#OPC (OTC Product Complaint) - forward Hotline to JOHNT (John Targett) |
#OPC (OTC Product Complaint) - forward Hotline to JOHNT (John Targett) |
||
Revision as of 12:03, 14 March 2017
Overview
As part of Health Canada's requirement, we need to flag Hotlines in regards to Customer Complaints by using the appropriate problem codes.
Customer Complaints
When creating Hotlines for Customer Complaints, please use the following problem codes and forward Hotline to the appropriately person:
- MDC (Medical Device Complaint) - forward Hotline to ROYF (Roy Freedman)
- OPC (OTC Product Complaint) - forward Hotline to JOHNT (John Targett)
- PPC (Pharmaceutical Product Complaint) - forward Hotline to JOHNT (John Targett)