Customer Service:Pick List-Changing Priority

This will cover the following

1. Cancelling an item off an order - not yet picked
2. Cancelling an item off an order – already picked
3. Changing shipping priority (Atlas & Loomis)
4. Cancelling an entire order

==Changing the priority after cut off - is will apply to in-town stores==. Cut of times for in town afternoon deliveries Rx & Home Healthcare 1:00pm OTC/HABA 12:00pm

• Open a new hotline in ASW
• Use hotline Problem code “ORDER”
• In mocha Go to 50 warehouse menu
• Enter 1 picking and shipping
• Enter 2 pick list status
• Enter the order number in the Value field and then press enter
• Scroll down and enter DT=Details in the field left of the Carr
• Change the priority to 01 for Atlas or 10 for Loomis
• Change the scheduled pick up date and time
  • Use the current date and the last number to day of the week for the time (i.e. 1 for Monday 8:01AM or 1:31PM Tuesday 8:02 or 1:32 etc)
• Press enter to save.

Cancelling an entire order

• Go to 50 warehouse in mocha
• If the only item on the order change priority status to 99 and hit enter.
• Press enter to save.
• This will delete the entire pick list.

If an order has already been picked

• Check to see if the item is not returnable.
• Go to web orders and enter the item number and review the returns policy.
• If the item is returnable advise the store to call for an r/a number for return once they receive the product.
• If the product is not returnable ask the warehouse Parm/Gord if they can try and find the box and then forward it to returns to credit the store.
• If the warehouse cannot find the box the store can either return the product (if returnable) once received or return the product when it expires.