Difference between revisions of "Customer Service:Purolator-E-ship Online"
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#Enter RMA number (hotline number) |
#Enter RMA number (hotline number) |
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#Enter Shipper's Message (if required) |
#Enter Shipper's Message (if required) |
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| − | #Enter any special instructions for Delivery |
+ | #Enter any '''special instructions for Delivery''' |
#Click '''Next''' |
#Click '''Next''' |
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#Click '''Ship Now''' |
#Click '''Ship Now''' |
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| − | *E-mail Notifications will be emailed to customer email address in address book which will include a link to download and print the Return label |
+ | *E-mail Notifications will be emailed to '''customer email address'' in address book which will include a link to download and print the '''Return label''' |
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Revision as of 09:19, 13 September 2017
Overview
uniPHARM has entered into an agreement with Purolator to handle freight services for a selected number of phase one customer accounts. This will be expanded to other customers and shareholders after the initial test phase. In the meantime, please do not offer this service to any customer or shareholder not on the attached list. Phase 1 Customers
Contacts
- Andrew Noonan, Customer Care Andrew Noonan
Tel: 888-744-7123 ext. 71016
- Sandra Chambers, Manager,Customer Engagement Sandara Chambers
Tel: 604-273-4333 ext. 5305, Cell: 604-679-6827, Toll-free: 1-800-663-7969 ext. 5305
- Mark Alexander, Customer Engagement [mailto:Mark.Alexander@purolator.com}
Tel: 604-273-4333 ext. 5305, Cell: 604-679-6827, Toll-free: 1-800-663-7969 ext. 5305
Login to Purolator Freight Online
- Access Purolator website https://eshiponline.purolator.com/ShipOnline/SecurePages/Public/FormsLogin.aspx?ReturnUrl=%2fShipOnline%2fWelcome.aspx
- Enter your user ID and password (not required if you are only tracking a shipment)
- When you are done, click the Login button.
Track a Shipment
- Under Track - enter tracking number or pick ticket number and 001 (for more than one shipment - enter 002, etc)
- Click the Track button
Tracking Details
- For shipment which has not been delivered, enter E-mail Notifications to yourself or the customer which will email a notification when the shipment has been delivered
- For shipment which has been delivered, you can click View proof of delivery and signature and enter the Purolator Business Account number 1459906, click submit and click the email icon to email to a copy to the customer.
Create a Return Shipment
- Click Ship & Track
- Click Create a return shipment
- Enter customer account number under Nickname and click Find
- Enter RMA number (hotline number)
- Enter Shipper's Message (if required)
- Enter any special instructions for Delivery
- Click Next
- Click Ship Now
- E-mail Notifications will be emailed to customer email address in address book which will include a link to download and print the Return label'
