Information Systems:SRFax (desktop faxing) Administration
This is a technical guide. For user guides (e.g. how to send faxes), consult the Fax category.
Overview
uniPHARM uses a hosted fax service, SRFax, to send and receive fax documents such as recall notices to and from our business partners. This replaced Xerox/device-based faxing.
How it works
Users fax PDFs (or other supported documents) from the desktop as they would print something. A fax printer driver (downloadable from SRFax) is (or should be) installed on each computer, and printing from Windows applications should summon a pop-up where you configure cover pages, enter destination numbers etc., and finally, send the fax.
Administration
| Website (administration/user portal) | https://www.srfax.com |
| Login credentials | admin@unipharm.com / NewVisionIT2051 |
| Subscription Details |
|
SRFax Accounts
Make the effort to understand this section. The way the accounts are setup is a little complicated but achieves the best outcome (with regards to user ease-of-use and convenience of administration).
| Account Name [Account #] | Account type (Main/Sub) | Actual account type (Inbound/Outbound) | Purpose | Fax number | Username/login | Mapped aliases | Notes | Header text |
|---|---|---|---|---|---|---|---|---|
| Administration Account (Master account) [92531] | Main | Inbound/Outbound | For receiving inbound faxes to main fax number, and is the route through which all outbound faxes are sent | 604-276-8478 | admin@unipharm.com | Most staff members | Example | Example |
| Outbound Fax - Company Main | Sub | Outbound only | Outbound faxes | 604-276-8478 (routes through Main account) | Example | Example | ||
| Outbound Fax - Purchasing Dept. | Sub | Outbound only | Outbound faxes | 604-276-8478 (routes through Main account) | purchasing@unipharm.com | Example | Example | Example |
| Inbound Fax - Receiving | Sub | Inbound/Outbound | Receiving faxes destined for Receiving department copier (reccopier) | Example | Example | example | ||
| Inbound Fax - Returns | Sub | Inbound/Outbound | Receiving faxes destined for Returns department copier (rtncopier) | Example | Example | Example | ||
| Inbound Fax - Elaho | Sub | Inbound/Outbound | Receiving faxes destined for 2nd-floor copier (elaho) | 604-270-9728 | Example | Example | ||
| Inbound Fax - Stein | Sub | Inbound/Outbound | Receiving faxes destined for 1st-floor copier (stein) | 604-270-8537 | Example | Example | ||
| Angela Chan | Sub | Inbound/Outbound | Single-user account for sending/receiving inbound/outbound faxes | Example | Example | Example | ||
| Ron Gracan | Sub | Inbound/Outbound | Single-user account for sending/receiving inbound/outbound faxes | Example | Example |
The primary justification for the level of complexity in the way the users were set up is the desire to keep the inbound fax "experience" the same as when uniPHARM used traditional Xerox/device-based faxing. Each Xerox had a phone number and thus represented a distinct inbound route. Each Xerox was also a distinct outbound route, but that actually didn't matter (i.e. origin of the fax was not important; the cover page always indicated the return fax number).
Automatic Email Manager
Automatic Email Manager is a piece of software that checks emails and auto-processes (print or file) any contained attachments. It is an important part of the fax workflow as it prints inbound fax documents automatically to their designated printers (determined by destination email address, which in turn, is mapped to a specific inbound phone number).
Because inbound faxes are Automatic Email Manager is installed on superserver.