Accounting Finance:AMEX Merchant Services
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Log on
- Log onto American Express Merchant Services: American Express
- Merchant Services: 1-800-268-9877
- Enter UserID: unipharm
- Enter Password: test123
- Click log in
- If you need to re-set password, the password question is - your favourite city is? vancouver
Submitting Merchant Account Requests Online
- Changes to Merchant Accounts can be made online. This can either be done over the phone (1-800-268-9877) or over AMEX's live chat which can be accessed by going to https://www.americanexpress.com/ca/en/content/support-cardmember/contact-us.html?page=CM&inav=ca_utility_contact and clicking chat in the bottom right corner.
- AMEX will generate a link which will be sent via email that will open up a service names "DocuSign".
- The link can only be used once an expires after 30 days.
- Enter Merchant Number (Can be found in K:\common\AR\Banking\Chase Paymentech\MID Numbers).
- Fill out form with Merchant's information and submit.
- Requests are handled within 3-5 business days.
Activity Report
- Click view statement (last month's AMEX Activity Report).
- Check the 'Dispute' tab and see if there is any inquiry/chargeback needed to be forwarded to the store.
- Send any inquiries to the store ASAP.
- Click download if you wish to download to Excel or you may view and sort on screen
- Click Microsoft Excel
- Click Download
- Click Save
- Save file to \accounting superserver\common\ar\2008\AMEX Activity Reports
- Rename file AMEX Activity Statement-013108
- Click Save
- Click close
File Transfer
- View chargebacks and other reports OR
- Click logout