Information Systems:Phone System Configuration

Title is pretty vague and can be reworked, but this page will outline noteworthy configuration/settings of the phone system.

Call Routing

Customer Service

• The routing for Customer Service is more sophisticated and is captured here Information Systems: Customer Service Call Queue

Receiving Department Ring Group

• There is an inbound rule mapping 604-276-5290 to a priority ring group, ringing the extensions in this order for 15 seconds each (approx. 3 rings):

• 290
• 288
• 287
• Back to 290 voicemail

Anyone new extensions in Receiving should be added to this.