Information Systems:Phone System Configuration
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Title is pretty vague and can be reworked, but this page will outline noteworthy configuration/settings of the phone system.
Call Routing
Customer Service
- The routing for Customer Service is more sophisticated and is captured here Customer Service Call Queue
Receiving Department Ring Group
- There is an inbound rule mapping 604-276-5290 to a priority ring group, ringing the extensions in this order for 15 seconds each (approx. 3 rings):
- 290
- 288
- 287
- Back to 290 voicemail
Anyone new extensions in Receiving should be added to this.
Web Client
The web client was deployed to most office staff due to COVID-19 work-from-home.
Cell Phone App Users
| Header text | Header text |
|---|---|
| Example | Example |
| Example | Example |
| Example | Example |