Customer Service:Pick List-Changing Priority

This will cover the following:

Changing the priority after cut off

Cut of times for in town afternoon deliveries

Open a new hotline in ASW
Use hotline Problem code “ORDER” Resol “ORESHP”
In mocha Go to 50 warehouse menu
Enter 1 picking and shipping
Enter 2 pick list status
Enter the order number in the Value field and then press enter
Scroll down and enter DT=Details in the field left of the Carr
Change the priority to 01 for Atlas or 10 for Loomis
Change the scheduled pick up date and time
- Use the current date and the last number to day of the week for the time (i.e. 1 for Monday 8:01AM or 1:31PM Tuesday 8:02 or 1:32 etc)
Press enter to save.

Change priority status to 90 if more than 1 item on the order
Call warehouse (Gord or Parm) and advise them with the pick list number and item number you would like cancelled from that pick list.
If the only item on the order change priority status to 99 and hit enter. This will delete the entire pick list.

Go to web orders and enter the item number(s) on the order and review the returns policy to see if the item(s) is returnable.
If the product is not returnable ask the warehouse Parm/Gord if they can try and find the box and then forward it to returns so they can credit the store.
If the warehouse cannot find the box and the product is returnable the store can either return the product after delivery or once it expires.
Some products such as injectables and fridge items are not returnable until they expire so the store might have to wait for expiry on some products if this is the case.