Accounting Finance:AMEX Merchant Services

Log on

Log onto American Express Merchant Services: American Express
Merchant Services: 1-800-268-9877
Enter UserID: unipharm
Enter Password: test123
Click log in
If you need to re-set password, the password question is - your favourite city is? vancouver

Changes to Merchant Accounts can be made online. This can either be done over the phone (1-800-268-9877) or over AMEX's live chat which can be accessed by going to https://www.americanexpress.com/ca/en/content/support-cardmember/contact-us.html?page=CM&inav=ca_utility_contact and clicking chat in the bottom right corner.
AMEX will generate a link which will be sent via email that will open up a service names "DocuSign".
The link can only be used once an expires after 30 days.
Enter Merchant Number (Can be found in K:\common\AR\Banking\Chase Paymentech\MID Numbers).
Fill out form with Merchant's information and submit.
Requests are handled within 3-5 business days.

Click view statement (last month's AMEX Activity Report).
Check the 'Dispute' tab and see if there is any inquiry/chargeback needed to be forwarded to the store.
Send any inquiries to the store ASAP.

Click download if you wish to download to Excel or you may view and sort on screen