Information Systems:Phone System Troubleshooting Checklist

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Problem Suggested fix
Need 3CX configuration support 3CX has excellent documentation on its website, as well as a very active forum. For critical issues, RingOffice offers premium support. 3CX also offers premium support at $75 per ticket/issue.
Modify existing VoIP services Use the ThinkTel RingOffice web portals.
No dial tone Check the 3CX server
3CX not accessible after firewall changes
Headset not working Try rebooting the headset