Information Systems:3CX IP-PBX Administrator's Guide

Administration Portal

3CX Administration Web Portal:

URL: https://3cx.unipharm.local:5001
Username: Administrator
Password: NewVisionIT2051

License

TBC

SIP Trunk Configuration

TBC

Call Routing

TBC

Voicemail

Voicemail works as it does in other phone systems - there is a message center that users access to listen and otherwise manage their messages. This extension is 999. There are two additional features are email notifications and voice-to-text.

Email notifications

Voicemails can be emailed, with either a transcription of the text, an attached wav file of the audio message, or both.

Voicemail transcription

Voicemail transcription transcribes voice messages to text so users can read instead of listen to their voicemail messages. It uses the Voice-to-Text service within Google Cloud Platform, and is billable monthly past the first 60 minutes (every month) of transcribed audio.

Customer Service voicemail

Customer Service manage a central voicemail.

Google cloud services (GCP) integration

3CX uses Google Cloud Platform for two of its services. Two that are in use:

Firebase PUSH notifications for the 3CX Android app
Voice-to-text transcription services for voicemail

GCP Web Portal

Access to the web portal:

URL: https://console.cloud.google.com/
Username: root@unipharm.com (uniPHARM Google account)
Password: NewVisionIT
Project name: UWD 3CX (use dropdown to select project)

See the Billing section for voice-to-text billing. GCP gives a $400 credit for the first year, therefore during this first year, when looking at the billing, "One-time credits" may need to be toggled to see the actual billed usage that we would have paid.

Firebase can be viewed in the section of the same name. However, integration with 3CX is just an API token to use the PUSH notification service, so this doesn't need regular maintenance unless changing the token.

Other Notes