Distribution Centre:Invoice Printing Issue
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This page will go over the process when a customer's invoice is not printing for the Picker.
- Reprint via RF scanner
- From picking screen of RF scanner, press F11 to reconfirm pick batch.
- Press "Reprint RF documents" on scanner to attempt to reprint invoice.
- If unsuccessful, try reprint via Mochasoft
- Go to 50 Warehouse → 65 Reports & labels menu → 50 Reprint RF documents → Select Invoices → Choose printer
- If unsuccessful, print full copy of "Pick List Details" from Mochasoft
- Find order in 1 Picking and shipping menu → 2 Pick List Status → Enter required information and put DT beside the order → print all "Pick List Details" page(s)
- Write down Invoice to follow on front page of the Pick List Detail pages
- Ship package
- Regardless of whether the Invoice is present or not, it is crucial to send the package out on the same day it is picked & packed. By sending the Pick list details pages with "invoice to follow" written on it with the order. The customer will still received the ordered items with the notification that the Invoice will be sent to them soon.
- Notify the DC Manager, IT Group, and Customer Service Department that the invoice was not generated
- Follow up until issue has been resolved