Information Systems:3CX IP-PBX Administrator's Guide
Administration Portal
3CX Administration Web Portal:
URL: https://3cx.unipharm.local:5001 Username: Administrator Password: NewVisionIT2051
License
Our 3CX license is Professional Perpetual with 16 simultaneous calls. Simultaneous calls includes internal/extension-to-extension calls, and both parked and queued calls. To date, our real world usage has not come close to reaching this.
SIP Trunk Configuration
A SIP trunk is what allows a PBX to make and receive outbound calls. A SIP trunk is configured for 1 or more channels (simultaneous calls). 3CX has 2 SIP trunk configurations:
Call Routing
TBC
Voicemail
Voicemail works as it does in other phone systems - there is a message center that users access to listen and otherwise manage their messages. This extension is 999. There are two additional features are email notifications and voice-to-text.
Email notifications
Voicemails can be emailed, with either a transcription of the text, an attached wav file of the audio message, or both.
Voicemail transcription
Voicemail transcription transcribes voice messages to text so users can read instead of listen to their voicemail messages. It uses the Voice-to-Text service within Google Cloud Platform, and is billable monthly past the first 60 minutes (every month) of transcribed audio.
Customer Service voicemail
Customer Service manage a central voicemail.
Google cloud services (GCP) integration
3CX uses the following Google Cloud Platform services to provide special features:
- Firebase: Push notifications for 3CX mobile app (Android app only, Apple uses its own APNS)
- Cloud Speech API: Voicemail transcription (voice-to-text)
GCP Web Portal
Access to the web portal:
URL: https://console.cloud.google.com/ Username: root@unipharm.com (uniPHARM Google account) Password: NewVisionIT Project name: UWD 3CX (use dropdown to select project)
See the Billing section for Cloud Speech API billing. GCP gives a $400 credit for the first year, therefore during this first year, when looking at the billing, "One-time credits" may need to be toggled to see the actual billed usage that we would have paid.
Firebase can be viewed in the section of the same name. However, integration with 3CX is just an API token to use the PUSH notification service, so this doesn't need regular maintenance unless changing the token.