Information Systems:Xerox printers

uniPHARM uses Xerox printers for office printing (as opposed to Lexmark printers used in the warehouse). These printers are under either lease or managed print service agreements. Our service provider is West-X Network Solutions, but technical support is still done with Xerox.

Inventory

Printer hostname	Model	Serial	Location / purpose	Contract type
reccopier	Xerox VersaLink B405DN	9HB368640	Receiving area office	Managed Print Services
rtncopier	Xerox VersaLink B405DN	9HB368638	Returns department	Managed Print Services
elaho	Xerox Versa C60	E2B110152	2nd-floor printing alcove	Leased
stein	Xerox AltaLink B8055	Y4X849851	1st-floor dumps area	Leased

Support info

Contact number for leased printers (Xerox One Number): 1-800-275-9376
Contact number for printers under Managed Print Services: 1-866-487-4239
Contract end date: December 12,2023
West-X: 604-668-2536

Administration

Xerox Fleet Management

This is a useful portal site that Xerox provides for leased or managed printers

https://office.services.xerox.com/FMP/LoginPage.aspx
Username is darrenf@unipharm.com
Password is NewVisionIT2051@!

Xerox Device Agent Software

There is an application from Xerox called the Xerox Device Agent, installed on the WDS3(172.30.18.11) virtual machine. This program sends the page meter reads for the copiers in Returns and Receiving to WestX for billing purposes. This application consumes a lot of CPU time. DarrenF tried for 4 months to get Xerox and its developers to figure out why a crappy little program uses so much CPU 24/7. Xerox wasn't willing to acknowledge a problem or allow a conversation to happen with their in-house developers - so the support ticket was closed as unresolved. The Xerox Device Agent software needs to continue to run and report billing data to WestX so if the CPU usage becomes a problem, try to get a new version of the app or open a new ticket with Xerox and prepare for pain.

This was resolved, it was due to not having the newest version of the app provided by west X , running smooth now.

Xerox NeckBeard Support

On June 13th, 2019, a Xerox technician was called onsite to fix the C60 that was not copying paper in the top feeder or from the glass. He determined that the OS was corrupt and did a factory reset of the machine which wiped out all of its configuration settings. He failed to notify anyone that he was doing a factory reset and he failed to create a backup clone file of the configuration to restore. This caused a great deal of inconvenience and extra work that was not necessary if a clone file was available. If this dumbfuckery ever happens again, there are saved clone files on the SuperServer in the following location : \\superserver.unipharm.local\Tech\Logs And Backups\Xerox Copier Clone Files\. In that folder are clone files for all the leased and MPS copiers as of June 2019. The 2 Xerox MFDs that are used by RonG and AngelaC cannot produce clone files. In case you haven't caught on, a clone file is a file that contains all the settings that are configured on a printer, with the purpose of "cloning" itself onto another printer of the same model or the exact same one after some asshat decides to do something idiotic.

Xerox support is very helpful, when called they respond within a day. They are willing to teach and leave extra supplies in case of emergent need. Recently the C60 needed to have maintenance, remember that the bottom drawer has a security screw, if need be to release the drawer and unjam the document, replace pick rollers.

Notes

The Altalink, also under the service has temporary files that need to be cleared out regularly, this can be scheduled, and takes 20-60 minutes based on what you are clearing.
Software update performed may 12 2021, with support, to resolve network card restart issue.

Old printers

This section is for reference purposes. These printers are no longer being used.

There are 4 different Xerox copier models in use as of 2016. The 7775 is located in the printing alcove on the second floor. The has 2 fax lines connected so that it can fax inbound and outbound at the same time. The 7775 is leased and Xerox provides consumable toner and other supplies as part of the lease cost. Xerox also provides technical support and repairs as part of the lease. When requesting supplies, repairs or support you must provide the serial number which can be found on the copiers admin page.

At this time you must use edge/explorer for web administration.

The WorkCentre 5855 is located next the Supervisors Office in the shipping area of the DC. It has no colour capability but it does have the ability to fax inbound/outbound. The supplies the 5855 uses are different from the 7775 and there is a much smaller and less complicated touch screen. The 5855 is also on the same lease program as the 7775.

The WorkCentre 4265 copiers are located in the Receiving Office and the Returns Areas in the DC. They are smaller copiers with fewer paper trays. They both do have a single fax phone line attached and have very similar software capabilities compared to the 5855 and are on the same lease program as the 5855 and 7775.

The WorkCentre 6605 copiers are slightly smaller than the 4265s but otherwise perform and behave in the same way. The 6605s were free from Xerox and are NOT on the lease program and toner and supplies DO need to be purchased for the 2 that are used by the payroll administrator and general manager. Both of the 6605s are network and fax attached.