Information Systems:Invoices Do Not Print

Inventory type sales orders are set to have invoices generated automatically, or ‘directly’. This means that when orders have been picked and set to status 45 – ready for invoicing, the direct jobs (DPRQx_VA in subsystem UP1480BS) will generate the invoice. The invoice goes into out queue JFPIPE, which is connected to the JetForms server (Lucy), which will print the formatted invoice to the requested printer.

Accounting sales order types are set to have invoices generated upon request, or ‘batch, from the ‘Work with Sales Orders’ menu option. Note that sales order types set to invoice ‘direct’ cannot be invoiced manually.

Usually this problem starts with a picker not getting an invoice. Get the pick list number, and lookup the sales order number.

Unity / Start uniPharm Extensions / VA Company / Warehouse Menu / Picking and Shipping Menu / Pick List Status

In the upper right corner, key in field ‘PICK LIST’, test ‘EQ’ and value of the problem pick list number. If necessary, change the date range to cover the time of this list.

10/15/07  11:41:03    uniPHARM -- PRODUCTION               PLRIQ040/LISTCTL    
                           PLZ - Pick List Status          PRODUCTION  1.00    
Display Order                                  Field      Test Value           
MAIN  By Priority, Sched Dte, S                PICK LIST  EQ   6139676         
Limit to:                                  AND                                 
Date Range                                 AND                                 
CU OCT 10 07 12:01 AM  OCT 15 07 11:41 AM                                      
Carr Stat Zone Group Del Locn   Order   Handler    Customer    Whs Item #      
                                                                               
DT=Details                                                                     
SD=Shipping Documents                              S  #                        
  Carr Zone Group Del Locn   Schedule           Pr h Lin STAT DESC  CUST DESC  
   ATL PHARM      INTOWN     OCT 13 07 11:00 AM  1 Y  73 fully comp HOLLYBURN  
                                                                                
                                                      F21=Srcn Reset           
 F3=Exit   F5=Refresh   F8=More Info   F12=Previous   F24=Srcn Save            

Use option ‘DT’ to get the sales order number.

10/15/07  11:47:34    uniPHARM -- PRODUCTION               PLRIU045/LISTCTL    
                         PLZ - Pick List Details           PRODUCTION  1.00    
                                                                               
Pick List Batch                Customer                                        
6139676     1511278            10357       HOLLYBURN MEDICINE CENTRE PHAR      
Warehouse Zone Group           Order No    575 16th STREET                     
MAI       PHARM                1529354                                         
Del Locn   Share? # Lines      Invoice     WEST VANCOUVER                      
INTOWN       Y        73                   BC V7V 4Y1                          
                                           Order Date       Cutoff             
Priority Scheduled Carrier                 FRI OCT 12 2007  SAT 11:00 AM       
   01    ATL Atlas Courier                 Pickup           Date Added         
Scheduled Pickup   Status                  11:00 AM         OCT 12  7  5:29 PM 
OCT 13 07 11:00 AM COMPLETED               Atlas Courier                       
                                                                        O/H  P 
Line  Zone/Locn   Qty   UOM  Item Desription                Size        Qty  k 
   30 RX A031        1 EA    AVAPRO 150MG TABLETS                         76 Y 
   40 RX A133        3 EA    VIAGRA 100MG TABLETS                        900 Y 
   50 RX A225        1 EA    VIAGRA 50MG TABLETS                          19 Y 
   60 RX A325        1 EA    PMS-DICLOFENAC 50MG TABS                     21 Y 
                                                                               
F3=Exit                                                                        
F5=Refresh   F9=Show UPC    F10=Show Item #   F12=Previous                     

Notice that although this pick list is ‘fully completed’ there is no invoice number showing.

Go into ‘Work with sales orders’ and find this one. Look at the status of the lines on this pick list (F1 will show this). Note that a single sales order can be multiple pick lists and invoices, so go into the detail to be sure you are looking at items on the pick list in question.

If the sales order lines are in status 30 (waiting to be picked), closing the picking did not update the sales order. You will have to manually confirm the pick list.