Accounting Finance:Merchant Chargebacks

Merchant Chargebacks - Retrieve Data

• Receive merchant (mail/fax) chargebacks from (TD Canada Trust/Global Payments/AMEX/First Data Mastercard).
• Stamp advice with receipt date.
• Go to Accounting superserver’/common/ar/2011/bank discount charges and retrieve applicable institution worksheet to obtain merchant #.
• Go to CNS/contacts and obtain fax #.
• Write date, # of pages, store fax #, attention to:, subject: from whom on a separate fax cover sheet.
• Write a short message about the chargeback.

Merchant Chargebacks - Fax to Customer

• Fax chargeback advice to customer.
• Customer must contact the bank within 15 days to avoid being charged for chargeback.
• Place chargeback advice in TD/AMEX bank recs folder for the month it was sent.