Information Systems:Toshiba Digital Phone System
Overview
How-to's
Resetting a voicemail passcode
- 100 to dial the voicemail inbox
- 111#
- 999#
- 000#
- 8
- Enter the extension, followed by #
Changing the company voicemail greeting
The main greeting for the phone system needs to be changed for the following events
- 1 Normal day greeting
- 2 Normal night greeting
- 3 Stat holidays
- 4 Weather closure of the Richmond warehouse and office
- 5 Christmas lunch
- 6 Staff appreciation lunch
- 7 Empty
The following are the steps needed to change the main phone greeting
- Go to the desk phone at the receptionist desk
- Get MonicaK to log out of the ACD queue
- Press 100
- Press #* ( pound star )
- Press 991#
- Press 000#
- Press 3
- Press 1
- Choose a greeting from above and press the number that corresponds to the greeting you want ( 1 or 2 or 3 or 4 or 5 or 6 )
- Press 1 to listen to the greeting to make sure it is correct
- Press 9 to save any changes
- Hang up
All the greetings have been pre-recorded and DO NOT need to be re-recorded. Test that the correct greeting is playing by calling 604-270-9745 and 1-800-6665-9776 from a cell phone.