Distribution Centre:Processing Store Returns
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Processing Store Returns
Overview
This wiki will explain how to process store returns to give credit.
Process
- 1. Mochascreen main menu → Type 2 for Unipharm Extensions → Type 1 for VA Company → Type 50 for Warehouse Menu → Type 16 for Returns Menu → Type 10 for Hotline Menu.
- 2. Type Hotline# "000000" under "Inc no" and press Enter.
- 3. Double Check Customer number and if the store is a Shareholder/Customer/Needs to be charged freight. → Press "F8" (Notes) for other details of this claim from store or customer service.
- Note: pay attention to this you little gaffer.
- 4. F12 to return to Hotline Header page
- 5. F9 to begin the credit and bring up the "Items" page.
- A. If claim is a Webclaim proceed to sort out items that have been returned from store ensuring that quantities match amount on claim and prices are accurate to price paid.
- Note: If any pricing adjustments need to be done (as per invoice/notes) do this now.
- B. If claim is a Manual Claim consolidate all like items together for input onto claim.