Distribution Centre:Processing Store Returns

Processing Store Returns

Overview

This wiki will explain how to process store returns to give credit.

Process

1. Mochascreen main menu → Type 2 for Unipharm Extensions → Type 1 for VA Company (PRODUCTION) → Type 50 for Warehouse Menu → Type 16 for Returns Menu → Type 10 for Hotline Menu.

2. Type Hotline# "000000" under "Inc no" and press Enter.

3. Double Check Customer number and if the store is a Shareholder/Customer/Needs to be charged freight. → Press "F8" (Notes) for other details of this claim from store or customer service.

Note: It is important to check customer information and notes to understand the context of the return.

4. F12 to return to Hotline Header page

5. Change the "Handler" from "RCVNGRP" to your name (EG: "Barryf") and change "Status & Type" of the claim from "NEW" to "WRK"

6. F9 to begin the credit and bring up the "Items" page.

Note: If claim is a WEBCLAIM proceed to Step "A" if the claim is a MANUAL CLAIM proceed to Step "B"

A. For a Webclaim proceed to sort out items that have been returned from store ensuring that quantities match amount on claim and prices match invoice.

Note: If any pricing adjustments need to be done (as per invoice/notes) do this now. If any items must be removed from the claim (EG: Not eligible, Narcotic) do this now as well making sure to enter corresponding notes.

1. On line "Item" scan the UPC number of the first product and upon hitting enter the screen will default to the corresponding line on the claim.

Note: If a scanned item does not default to any of the lines on the claim it may mean that the store has not claimed that item or has incorrectly input the item#.

2. Verify quantity is correct → Change the "Rsn" & "Disp" to relevant input. → Confirm that "QTY" is correct and press "Enter" to proceed to next Item/Line.

Note: For Restocking Items use: "ORD" + "RTNSTK"

For Expired Items use "OOD" + "RTNVEN"

For Faulty Items use "FAU" + "RTNVEN"

For Exceptions made use "OTH" + "RTNVEN"

3. Repeat the first two steps until all of the items have been input onto the claim. → Press "F7" (Create Orders)

4. Change "RT" (Order Type) to "WR" (RT= Manual Return, WR= Web Return) and hit "Enter" to proceed

5. Input accurate quantity then press "+" → Confirm correct "Zn"' + "Location" (EG: 88 Mai-Rstk or Re-A011) and press "F8" to confirm line.

Note: Press "F9" to refresh line and re-input information.

6. Confirm correct number of item labels to be printed → Change "Output Queue" to "Insert Local label printer here" (EG: RETPRT0X → RETPRT06) and press "Enter" to begin printing labels. → "F12" once label has printed to proceed to next label.

7. Once all labels have been printed press "F9" to bring up the order header page. → Copy the 6 digit claim number from the "Your order" Line and paste it into the line "Reference"

8. Copy "Order number" from the top of the page and hit the following keys:

"Enter" → "Enter" → "F12" → "Enter"

9. Press "F8" to open notes → Press "F6" to enter new note → Paste copied Order number onto new note line and input Courier waybill# Press "F10" to input notes.

10. Double check that all lines and notes on the claim are accurate and that if necessary the customer has been charged freight. → Press "F12" twice and change the status of the hotline from "WRK" to "CMP"

B. For a Manual Claim consolidate all like items together and note quantities for input onto claim. Check notes for any special circumstances regarding items. (EG: No invoice/record of purchase, pricing to be determined by returns, etc.)

1. Input "Rsn" for item being returned. (ORD, OOD, FAU, OTH, etc..) → Input "Disp" to match item reason. (RTNSTK, RTNVEN, CRNGR, etc..) → Scan item UPC code onto line "Item" and input quantity then "+" to confirm.

Note: The correct unit of measure should be automatically input. IF this is not the case, change the U.O.M. to the correct size.

Note: For Restocking Items use: "ORD" + "RTNSTK"