Information Systems:Electronic Orders Not Processing
You can see an explanation of these at How Sales Orders are Received. Check for electronic orders not processing by going to -
UNITY / Start uniPharm Extensions / VA Company (PRODUCTION) / UWD Extensions / EDI -- IMS,IMP, etc (EXT-EDI) / IOP -- ASW Order Posting Fns / IOP -- List of Order Headers
1/20/14 10:43:56 uniPHARM -- PRODUCTION IORIQ100/LISTCTL
IOP RUNNING IOP - Show IOP Orders PRODUCTION 1.00
Display Order SH/NS Categ 1 Field Test Values
IOP#D IOP Order # des STATUS NE 60
Date Range EOB# With Item
AD 00 00 00 00 AND
IOP Ord Customer Cd Customer PO # Skip ASW Order Sts Codes IOP Error Types
AU=Audit HD=Header LI=Lines PO=Edit+Post CA=Cancel CM=Conf Msgs
EM=Email IH=IMP Header IL=IMP Lines ED=Edit Only RE=Undo CA ER=Errors
RS=Reset CP=Copy PU=Purge TC=Test Copy
CRDATE St Customer CRT TIME SOURCE IOP ORDER#
JAN 20 14 30 10438 KRIPPS PHARMACY 10:38 AM ARI 1675133
JAN 20 14 55 12055 PHARMASAVE #260 9:15 AM KROLL2 1675077
JAN 19 14 99 10542 MJ'S NATURAL PHARMAC 10:56 PM KROLL2 1675060
JAN 18 14 50 10542 MJ'S NATURAL PHARMAC 6:25 PM KROLL2 1674984
JAN 15 14 98 11382 PEOPLES PHARMACY #38 10:35 AM KROLL2 1672649
To see all orders that have not posted to ASW, in the upper right corner, key in STATUS NE 60 and press enter. The meanings of the status codes are –
30 No order lines can be filled 50 Needs manual correction 55 Under daily order minimum 60 Posted to ASW 98 Automatically cancelled after four days when under daily order minimum 99 Manually cancelled
You may see other codes, but they will only be while the order is processing. Orders that are at status 50 are the ones you need to be concerned with. To see the errors, key ER to the left of the line, and press Enter.
1/20/14 10:49:04 uniPHARM -- PRODUCTION IORIQ300/LISTCTL
IOP - Show Order Errors PRODUCTION 1.00
Display Order Field Test Values
LINE by Order and Line
Limit to AND
AND
IOP Ord Line # Source EOB# Customer Store Identification from Msg
1674984 KROLL2 891 10542
Order Added to IOP Customer PO# Status Code
JAN 18 14 18:25:40 KS00UP5768
UL=Update Line UH=Update Header
Line# Error Code Reference Data
HD DI301A4 Text not available for message **ASW MSG **
3 LI ITM0005 Insufficient item stock/short 00081315
5 LI ITM0005 Insufficient item stock/short 02402345
*END *
Usually, this will tell you what the problem is. Occasionally, the order will pass checking in IOP, but fail posting to ASW. The reference data will be ‘**ASW MSG**’, and the error text will not be found. To see the order text, key in DSPMSGD and press F4.
Display Message Description (DSPMSGD)
Type choices, press Enter.
Range of message identifiers:
Lower value . . . . . . . . . di301a4 Name, *ALL, *FIRST
Upper value . . . . . . . . . *ONLY Name, *ONLY, *LAST
Message file . . . . . . . . . . aswmsg Name
Library . . . . . . . . . . . *LIBL Name, *LIBL, *CURLIB...
Detail . . . . . . . . . . . . . *FULL *BASIC, *FULL
Format message text . . . . . . *YES *YES, *NO
Output . . . . . . . . . . . . . * *, *PRINT
Key in the error code, the name of the ASW message file, and press enter. There are 9 ASW message files. If you see ‘Message identifier DI301A4 not found in message file ASWMSG in UP1480BS’, look at another message file. The other 8 are ASWMSG1 to ASWMSG8. Keep going until you see –
Select Message Details to Display
System: BART
Message ID . . . . . . . . . : DI301A4
Message file . . . . . . . . : ASWMSG8
Library . . . . . . . . . : UP1480BS
Message text . . . . . . . . : Warning: Your order &1 already used.
Select one of the following:
1. Display message text
2. Display field data
5. Display message attributes
30. All of the above