Customer Service:Telephone-Call Queue-extending CS Hours

Overview

The normal Customer Service hours are 8:00 AM - 4:30 PM. After 4:30 PM, the calls are directed to DC. However, we now have the capability of extending the hours after 4:30 PM. Our new hours will be 8:00 AM - 5:00 PM

Extending Time

• Go to the phone at the reception desk and press the Night button and then the number 1 on the number pad.
• This will allow outside calls to continue being put into the queue.

Disabling Extending Time

• After 5:00 PM, go back to the phone at the reception desk and press the Night button again and the number 3 on the number pad.

Extending Time not Required

• On days when extending time is not required and everybody leaves by 4:30 PM, it is not necessary to do any button pushing as the phone system will automatically route calls to the DC as it is doing presently.

Verification Process

• Everyone must log out of the queue
• If the extended time is activate, that person must: 1) check to make sure everyone is logged out 2) press the Night button 3) call 604-270-9745 and speak to someone in the warehouse.