Information Systems:Invoices Do Not Print

Inventory type sales orders are set to have invoices generated automatically, or ‘directly’. This means that when orders have been picked and set to status 45 – ready for invoicing, the direct jobs (DPRQx_VA in subsystem UP1480BS) will generate the invoice. The invoice goes into out queue JFPIPE, which is connected to the JetForms server (Lucy), which will print the formatted invoice to the requested printer.

Accounting sales order types are set to have invoices generated upon request, or ‘batch, from the ‘Work with Sales Orders’ menu option. Note that sales order types set to invoice ‘direct’ cannot be invoiced manually.

Usually this problem starts with a picker not getting an invoice. Get the pick list number, and lookup the sales order number and batch number.

First see if the pick batch is still open by having the user sign onto a gun. If it is, select it, and complete it. If it isn't, try pressing F11 to reconfirm it.

Then go into ASW work with sales orders to find the status of the lines.

If the sales order lines are in status 30 (waiting to be picked), closing the picking did not update the sales order. You will have to manually confirm the pick list.

If the sales order lines are in status 45 (ready for invoicing) - which they will be if you have manually confirmed the pick list - you will have to manually invoice them.

If the lines are not showing in 'Work With Sales Orders', you can check in 'Sales Order Inquiry'; but they are probably in status 60 (invoiced). So check to see if invoices are being sent to Jet Forms.

• if this issue is occurring at a picking station , check lucy1 , print manager, for the services , and make sure they are running.