Information Systems:Phone System Troubleshooting Checklist
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| Problem | Suggested fix |
|---|---|
| Need 3CX configuration support | 3CX has excellent documentation on its website, as well as a very active forum. For critical issues, RingOffice offers premium support. 3CX also offers premium support at $75 per ticket/issue. |
| Modify existing VoIP services | Use the ThinkTel RingOffice web portals. |
| No dial tone | Check the 3CX server |
| 3CX not accessible after firewall changes | |
| Headset not working | Try rebooting the headset |