Customer Service:Closing 6 month or older HotLines
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6 Month or Older HotLines
A designated Staff Member will be assigned to look at Old HotLines in the ASW System
While on the HotLine Maintenance screen - Incident List screen -VA/480B* (HLR02601) (3286) remove the Handler so that it shows nobody in the field. Hit enter so it populates all of the level 1 or open HotLines.
Under where it shows "date" you will see the oldest to newest HotLines that are open.
Contact anybody who has HotLine open that are over 6 Months old and find out if they can be closed.
Do the same with HotLines that are level 3 which are "Work In Progress"