Information Systems:RF Gun Administration
RMA process
Tags: gun repair, RF gun, Zebra, Mexico
When an RF gun needs to be sent in for repair, there are two methods of creating an RMA with Zebra Psion Solutions:
Phone
Number: 1-800-387-8898 Site ID: 6060011626
Call, provide the serial numbers, describe the problem for each unit and wait for an emailed packing slip.
Website
https://enterpriserepair.motorolasolutions.com/sym/servlet/PortalStart?portalLayout=yes Login: norwinu@unipharm.com Password: Our new favorite password + '2014'
The preferred method of submitting RMAs is through the website, since it makes it possible to submit a more detailed and accurate description of the problem. The support agents over the phone go through teh exact same process anyways, so the website eliminates the middle man.
Steps
- Request an RMA
- Enter serial number, and click 'Add to Shipment'. Note: The serial number is validated and the next page should confirm that it is under contract.
- Select the 'Primary Sympton'
- Enter a detailed description in a way that makes it easy for the repair agent to identify the problem. Suggest a fix if possible. Insist on a fix if this is a repeat RMA for the same unit sent back as 'No Problem Found' the first time.
- (Optional) Enter the gun number in 'Your Ref. No.'
Serial numbers
Gun 12 - 8277g005508