Customer Service:Telephone-Answering the Phone

Overview

The following instructions will allow you to log into the phone system, use your headset and answer the phone from a Customer Service desk.

Log in and out of the phone system

1. Press <Intercom>
2. Press <Login>
3. Press <1,your desk extension ##>
4. Press <150##> (Customer Service queue)
5. Press <Release>
6. To log out press <Login>
7. On the screen it will give you the option of Logout all or Cancel
8. Press the button below this to Logout All x 2 and you will be logged out of the Customer Service queue