Customer Service:Service Alerts-Notifying Stores of Service Alerts
Overview
Each day you might receive a Service Report from Lloyd Fernandes or one of his associates. You should usually receive the email by 11:30AM.
Loomis Express Contacts
- Lloyd Fernandes (Key Accounts Specialist)
200 Westcreek Blvd.| Brampton | ON | L6T 5T7
P: 855-452-1044 ext. 6323 | F: 905-452-7177 Lloyd.Fernandes@loomis-express.com
Service Alerts
1.Email to all shareholders if applicable at shareholderbc@unipharm.com and shareholderab@unipharm.com. 2.If only applicable to a specific area or store - contact the stores directly via telephone.
Hotline Incident
- Check to see of any other CSR has an open Hotline for the trace. If so, use the existing Hotline incident.
- If new Hotline, enter Hotline for Customer with Problem: ORDER and Resolution: OITRAC
- Press 'enter' to save
Check Loomis Trace
- Check Loomis the next day to see if items were delivered.
- Goto 50 Warehouse Menu\1 Picking and shipping menu\2 Pick List Status
- Change Field to 'PICK LIST' and Test to 'EQ'
- Enter the Pick list # from Missort
- Enter 'DT' (Details) next to line item
- If the details show 'Out with Courier' you know the items has been delivered
- Copy details to Hotline notes and close your Hotline Incident 'CMP'
- If not yet delivered, call store and find out if items were delivered.
- If not, contact Lloyd Lloyd.Fernandes@loomis-express.com to more information or ETA.
- go back to step 1. and start the process again the next day until completed.