Customer Service:Telephone-Changing Phone Greetings

Overview

The following instructions will allow Customer Service to change the main phone greeting.

Phone Greetings

The main greetings for the phone system are:

• 1 Normal day greeting
• 2 Normal night greeting
• 3 Stat holidays
• 4 Weather closure of the Richmond warehouse and office
• 5 Christmas lunch
• 6 Staff appreciation lunch
• 7 Empty

Changing Greetings=

1. Go to the desk phone at the receptionist desk
2. Get CherylC to log out of the ACD queue
3. Press 100
4. Press #* (pound star)
5. Press 991#
6. Press 000#
7. Press 3
8. Press 1
9. Choose a greeting from above and press the number that corresponds to the greeting you want ( 1 or 2 or 3 or 4 or 5 or 6 )
10. Press 2 to re-record greeting (all the greetings are pre-recorded and usually DO NOT need to be re-recorded.
11. Press 1 to listen to the greeting to make sure it is correct
12. Press 9 to save any changes
13. Test that the correct greeting is playing by calling 604-270-9745 and 1-800-665-9776 from a cell phone

Re-precording Greeting

If you should need to re-record any greetings, please use the wording below:

1 Normal day greeting

Please press 1 for customer service. If you know the extension of the person you are calling for, please enter it now or press 411 for our staff dial by name directory.

2 Normal night greeting

You have reached uniPHARM Wholesale Drugs after hours. Our office hours are Monday to Friday 8:30AM to 4:30PM. The distribution centre hours are MOnday to Thursday 7AM to 11PM, Fridays from 7AM to7PM and Sundays from 3PM to 11PM. If you know the extension of the person you are calling for, enter it now or press 411 for our staff dial by name directory. If you wish to leave a message in the general message mailbox, please remain on the line.

3 Stat Holidays greeting

Due to Statutory Holiday, uniPHARM Wholesale Drugs will be closed today. Please leave a message only if it is very urgent, as there are no customer service representatives available today. IF you know the extension of the person you are call for, enter it now or press 411 for our staff dial by name directory. Thank you for your patience.

4 Weather Closure greeting

Due to weather conditions, uniPHARM Wholesale Drugs will be closed today. Please leave a message only if it is very urgent, as there are no customer service representatives available today. IF you know the extension of the person you are call for, enter it now or press 411 for our staff dial by name directory. Thank you for your patience.

5 Christmas lunch greeting

In honour of our staff holiday luncheon, today our office will be closed from approximately 1:30AM to 3:30PM. If the matter is urgent, please call 604-276-5247 or 604-276-5290 and our distribution centre staff will be happy to help you. If you wish to leave a message for customer service, please press 1. If you know the extension of the person you are calling for, enter it now or press 411 for our staff dial by name directory. Thank you for your patience.

6 Staff Appreciation lunch greeting

In honour of our staff appreciation event, today our office will be closed from approximately 12:00PM to 1:30PM. If the matter is urgent, please call 604-276-5247 or 604-276-5290 and our distribution centre staff will be happy to help you. If you wish to leave a message for customer service, please press 1. If you know the extension of the person you are calling for, enter it now or press 411 for our staff dial by name directory. Thank you for your patience.

General Greetings

• 500 - Greeting 1 - General Message Business Hours Greeting: Plays during business hours