Accounting Finance:Sales Orders-Working with Held Sales Orders

Overview

Sales orders are held for 3 reasons:

1. 20 - The account has overdue invoices/credits. Orders for accounts with any outstanding invoices over 20 days past due should be held. The only exception is if the past due amount is less than $200 or the store is listed under exceptions.

2. 01 - The account is over their credit limit. Release only if account pays via EFT or credit card and the amount is reasonable (over credit limit by a couple thousand dollars). If non-shareholder is purchasing the Hepatitis C drugs (Harvoni or Sovaldi), which are approximately $20,000 each, please contact store and arrange for a prepayment before releasing order. Do not change credit limit; Nancy will review. Exception: release all shareholder accounts immediately and increase credit limit another $100,000 to cover any other orders.

3. 03 - The account has a stop code (H – Hold order or X – Sales not allowed) and no orders are permitted.

Check A/R balance/stat/agreement/trans for any notes to assist you in making a decision (notes could advise you to release because invoice is being disputed).
After releasing held sales, go to Work with sales orders and click on the order to change the status from 20 to 30. The only exception is future orders or no stock is available which will remain status 20.
Contact store if held order will not be released. The store will need to know that there is no shipment.
Contact store for all overnight held sales orders released the next morning and advise that orders held after 4:30pm will be held overnight and will not make the morning delivery time.

Exceptions:

All Shoppers Drug Mart(corporate account)
All Rexall Drug Stores (corporate account)
Bellegrove Medical Supply

Working with Held Sales Orders

1. Click Sales

2. Click Work with held sales orders

3. Highlight sales order

4. Click Reasons

Sales orders are held for 3 reasons:

01 - The account is over credit limit
20 - The account has overdue invoices/credits which are more than 20 days from due date
03 - The account has a stop code (H – Hold order or X – Sales not allowed)
++ - multiple codes – release each one

If there are several stores, make a note of the numbers

5. Press F12 to move back to previous panel

If you are unsure whether to release or not, click A/R Balance/stat/agreem/tran and check the statistics on payment history and review any notes (ASW & Business Partners)
Any outstanding invoices over 20 days past the due date should be held; the only exception is if the past due amounts are less than $200 or they are listed as an exception)
The following should be dropped immediately (no questions asked):