Information Systems:RF Gun is Hung While Picking Order

There are many reasons for this to happen – problems with RF hardware, file locks, two pickers getting the same pick list, software error (there are some problems that occasionally cause the programs to loop)…..

Complete Batch (Still Shows for Picker)

After the RF gun has been reset or the job on the i cancelled, the original picker should sign on again. Go into the same zone again, and go into ‘picking’. If the batch with the problem still shows, select it. There may be messages that will allow the picker to continue, so try to ‘enter’ through them.

Confirm Pick (Batch no Longer Shows for Picker)

If the batch doesn’t still show, try to reconfirm the pick batch (this does not have to be done by the original user). This process will try to continue where it left off. See Post Picking Process for details on this.

- if you are not on a gun, go to menu RFH, and select option 4 - Process R/F instructions.

- if you are not in the correct warehouse use F8 to change the warehouse, and select a resource (99 and your user name).

- select option ‘Get new zone group’ and pick any zone group.

- select option ‘Picking’ and press F11 to reconfirm pick batch.

- Enter (or scan) the pick list number.

- Depending on where the problem occurred, you may get this screen (or the upper left hand portion)

*PL/480B*  Pick list confirmation                   11/16/09 13:09:08 DMR33001 
-------------------------------------------------------------------------------
Pick list number....                                                           
Pick consolidation..                                                           
                                                                                
Dispatch date....... 111609                                                    

- Press enter.

- Also depending on where the problem occurred, you may get the normal confirmation screens.

This should complete the post picking process.

Batch Complete, but Invoice not Generated

Go to warehouse picking and shipping menu, and select option 2 Pick List Status. Find the pick list and look at the detail. (If an invoice number shows, you have a different problem.) Make note of the sales order number.

Go to ASW menu SALES and select Work with sales orders. Find the right sales order. If it is status 45 (ready for invoicing) you have to submit it to the direct programs.

Use option 6 (lines), then option 2 (changes) for any line. Press Enter, F12, F5. The order should either go away, or go to status 20 or 30 (if there are more lines that have not yet been picked).

There should now be an invoice number in the detail in Pick List Status, and the batch should be gone from RF1RFI.