Information Systems:Items Stuck in Location 88 PACKING

The warehouse location occupancy file (WHOLOP) does not like having two records for the same item in the same location. This can be a problem if two pickers complete two orders that have the same item, at just the same time. The process moves the items into location 88 PACKING, and it is possible that one pick will grab the record that was put there by the other.

One pick will end normally, the other will hang.

Go into ‘Location Balance Inquiry’, and look at location MAI 88 PACKING. (Notice that this POSITION the list to this location; not display it only). Normally there should be nothing here, as items only pass through momentarily as the pick is being completed. If there is something here, refresh the screen to see if it stays. If it does, make note of the number, as this item is the problem.

To find out what the pick list number is, try to find this item in an open picking batch.

Use this pick list number to lookup the sales order number and batch number.

See if the pick batch is still open by having the user sign onto a gun. If it is, select it, and complete it. If it isn't, try pressing F11 to reconfirm it.

If the invoice doesn’t print, try to print it manually.