Information Systems:RF Gun Administration

Overview

This article discusses administration of the RF guns. The intent is to limit this to protocol-related discussion and instructions, while background and in-depth technical information can be found in this accompanying article. Also, refer to the RF Guns category for more articles related to this topic.

Sending in a gun for repair

Marking the device for repair in MobiControl

This step is not essential for getting the guns repaired, but is rather for accountability and asset management purposes. Skip ahead to RMA process if there is some urgency to sending the guns in for repair.

I have established a convention of leaving device notes in MobiControl when guns are sent for repair and when they are returned. Click on any device, and check the 'Notes' tab in the right panel to see any previous notes. Use them as reference for making new notes.

Also, there is a device group in MobiControl named 'Out for Repair'. Read about MobiControl groups here (link to be included). Devices sent out for repair can simply be dragged to this group for visibility into which devices are shipped out. Move the device back out to the appropriate group when it is returned from repair. More details later.

RMA process

RF gun maintenance (TRG)

**UPDATE: Repair service / maintenance contract is now with TRG - Technology Recovery Group**

Use the web portal to generate and submit RMAs. Credentials are as follows:

Site: TRG ServiceHub

Username: norwin

Password: visionit

The process of sending guns in for repair is straightforward:

1. Start a ticket, adding devices by serial number, and describing the problem.
2. Pack the devices in a box well and include the RMA inside.
3. Give the box to one of the shippers and request for them to ship it to TRG (in Mississauga), or generate a label yourself, as TRG is already in the address book.

9510 controller maintenance (Zebra)

UPDATE (12/16): We have migrated to the software version of TekTerm Server. See this page for more information regarding the software controllers.**

While the RF guns are now covered under TRG, the (2) 9510 controllers are still under official Zebra support, until December 2017. The contact information is as follows:

Number: 1-800-387-8898

Site ID: 6060011626

Call to generate an RMA, or use the credentials below to do it via their web portal (recommended). The rest of the process is similar to TRG RMAs.

Site: Enterprise Repair]

Login: norwinu@unipharm.com

Password: Our new favorite password + '2014'

Serial numbers

To be filled in....

RF Gun	Serial no.
RF 12	8277g005508
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Notes

TRG Representative

Melanie Drabiak can help you with many things, from quotes on parts or general consultation. She is the main contact.

Contact: Melanie Drabiak Phone number: 440-471-8267 Email: MDrabiak@TRGRepair.com