Customer Service:Telephone-Hold Music
==Overview We finally got the on hold / background music working for the phone system. The quality is never going to be that great through the phone speaker but it no longer has static or interference so I'll take that as a win. It might be a good idea to check it every once in a while to make sure it's still playing. If you find it's not just let the IT Group know and we'll fix it..
You can access the background music on your phone with the following commands:
- 49001 - Background Music On
- 491 - Background Music Off
To adjust the music volume on your desk phone press the speaker button and hold the volume button up or down to the desired volume. Press the speaker button again to get back to the music. Alternatively you can just call someone in the building and have them put you on hold to test this out.