Customer Service:CNS - Duplicate Management

Entering CNS Main Info Contact

• An effective CNS Management system will ensure that there are no duplicates and if there are duplicates identified, all links must be checked prior to the deletion.
• Every 3 months, the CNS Management Coordinator will check for duplicate records.

Identify Duplicate Record

1. Identify the duplication in CNS such as same name
2. Check for any differences in data such as phone number, email addresses, links etc
3. Write down the vendor links

Check Document List prior to deletion

1. Goto 5 Show documents list and enter 5 and press enter
2. Place DS next to INVOICE or PURCHORD (note customer will not have PURCHORD but vendor could have both) and press enter
3. Enter Cust/Vendor number and press enter
4. Enter MA next to Document and press enter (make sure the contact number is not the contact record you are deleting)
5. If the contact number is the record you are deleting, you must replace with a new contact record (note contact is a 4 digit number which is not the same as the account number)

Move Data to new Record Prior to Deletion

1. Go back to 3 Show list of names and enter 3 and press enter
2. Move data to record which will not be deleted
3. Enter PU on the record you are deleting and press enter