Customer Service:FYI

Nancyn (talk) 17:39, 15 August 2017 (PDT)

Coupon clearing services (see Coupon Clearing Services) for a company that stores could use for coupon clearing. We do not have a formal plan in place, each store is responsible to contact vendor directly.

Cherylc (talk) 11:22, 8 June 2017 (PDT)

Bowers Medical do not get an afternoon delivery on Fridays as per Gerald. Apparently this was implemented last September

Cherylc (talk) 12:03, 7 June 2017 (PDT)

Yukon Daily Minimums are raising to $2500.00 as of July 1, 2017. Faxes have been sent to the stores that will be effected.

Donnak (talk) 15:21, 6 June 2017 (PDT)

New EHF fee surcharge structure for batteries. Battery EHF surcharge used to be charged per package but is now per battery in the package. e.g. item 00464875 pack of 4's will be charged $0.06 x4 = $0.24. This new fee structure as been in place since February 2017. We were only recently made aware of this change and Norma has updated our system.

Cherylc (talk) 11:24, 8 June 2017 (PDT)

Jones compliance card complaints. Stores have been having problems with the cards not sticking. As per Norma the store must call Jones Packaging at 1-800-265-1009

Cherylc (talk) 09:12, 30 May 2017 (PDT)

Store Fridge Thermometers. The college requires that stores have thermometers that are traceable. Shannon recommends 02350106.

Cherylc (talk) 14:20, 29 May 2017 (PDT)

Edna at Atlas - new extension is #651. For more information on Atlas Tracing please see the Tracing Orders article under Customer Service.

Cherylc (talk) 10:53, 17 May 2017 (PDT)

Starting April 27, 2017 Customer Service is to give cheques to Ricky Z after they are put into Cheque Receipts in Access.

Cherylc (talk) 12:51, 26 April 2017 (PDT)

EPi-Pen Recall Type I - at the request of Pfizer Canada, all returns of the recalled products should be sent to Med-Turn International.

Nancyn (talk) 09:39, 26 April 2017 (PDT)

John said per returns policy we cannot take back partial creams, lotions, gels, ointments, liquids, powders and aerosols and web returns is unable to prevent an user from entering partials. It is best to check web returns for partials.

Nancyn (talk) 15:50, 24 April 2017 (PDT)

Recalled PM Repaglinide is a Special Order and the stores can not do a return online - they will call for a manual RA

Cherylc (talk) 09:59, 19 April 2017 (PDT)

Excel training starts this week! You will be scheduled 30 minutes every two weeks for off-line Excel training (see schedule).

Nancyn (talk) 08:33, 18 April 2017 (PDT)

Cherylc (talk) 09:59, 12 April 2017 (PDT)

Naloxone Kits and Harm Reduction Program (we do not have but see link to direct any inquiries)

Nancyn (talk) 10:23, 27 March 2017 (PDT)

Effective April 01, 2017, the following item/markup classes will be changing - these changes only effect pricing in Alberta (the effective markup will now be 10.21%)

Current 	New
RX 2/9.695	RX 2/10.21
RX 5/9.695	RX 5/10.21
RX 8/9.695	RX 8/10.21

Nancyn (talk) 10:57, 17 March 2017 (PDT)

Updated Order cut-off - we have extended the RX cut-off time to 5PM for BC other areas (Interior, PG, Northern). No change to Metro Vancouver, Vancouver Island, Alberta or Yukon.

Nancyn (talk) 09:25, 15 March 2017 (PDT)

Customer Complaints (see Customer Complaint for new procedure for entering Hotlines for Customer Complaints)

Nancyn (talk) 17:39, 14 March 2017 (PDT)

Customer Returns to Inmar (see Customer Returns-Inmar or direct to manufacturer for information for customer who cannot return narcotics/controlled drugs to uniPHARM but might be able to return to Inmar or manufacturer)

Nancyn (talk) 17:39, 14 March 2017 (PDT)

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