Distribution Centre:Inelligible for credit Items or no items credited

Ineligible for credit Items or no items credited

Overview

This wiki will go over the process to ensure that customers are notified in a timely manner when an item is ineligible for credit or all items on a claim have been refused. It will also ensure that in either of these cases that all staff are able to access the notes to find out why.

Process

1. If a Returns staff member has processed a claim and it is determined that any items are ineligible for credit, then, notes are typed into the claim to indicate why no credit was given. A copy of the "Ineligible for Credit" form must be completed as well and put into the box with any items that are being returned to the store.

2. From the Mochasoft Main Menu type "65" and "enter" to proceed to the "Reports and Labels Menu" Press "25" and "Enter" to proceed to the "Special Box Labels"

3. Enter the relevant customer # below "Customer"

4. Input the correct number of box labels to be printed and change the "Output Queue" to "L90BOX08A" (Or whatever the current name of the returns printer might be)

5. Input the "Shipped from Whse" to "RET or MAI"

6. Press "F2" to confirm that the address is correct - if so, press "Enter" to print your label.

7. The box label number should be copied into the relevant hotline for easy access to the shipment information. Once this is done the box is to be brought over to shipping to be sent back to store.