Distribution Centre:Printing Credit Notes

Overview

This wiki will provide a clear explanation of the process to print completed credit notes (Invoices). This is important due to customers being unable to access their credit notes until such time as they have been printed.

Process

1. From the "Warehouse / Returns Menu" type "20" and "Enter" to proceed to the "Work with sales orders / Header view" screen.

2. Change user code under "Handler" to your own user code (EG: BARRYF) and press "Enter" to filter visible credit notes.

3. Type "13" and press "Enter" on the line next to the first invoice.

4. Type "1" and "HANDLER CODE" on the two lines immediately next to "Handler" and delete any other fields of data with information.

5. Press enter and ensure that the invoice date is showing as the correct date (MM/DD/YY) and the press "Enter"

6. Ensure that the "Printer Queue" is listed as "RTNCOPIER", that the numbers of copies to print is 1, and that "Hold before print" and "Save after print" are both set to "N"

7. Press Enter to print the invoices at the printing station and then once they have printed press "F5" in order to refresh the greenscreen and double check that all invoices have printed.