Information Systems:CIBC-eDEPOSITS
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This is a page that will document troubleshooting information for the CIBC cheque scanner that is installed at the gauss scanning station in accounting.
here is the link to the accounting information page
http://elearning.unipharm.local:8080/mediawiki/index.php/Accounting_Finance:CIBC-Entering_eDEPOSITS
the user ID 4506449491313128
CIBC Helpdesk: T: 1-800-500-6316 (ask Nancy to contact bank if required) Nancy Ng
The device is plug and play and works with the portal provided by CIBC. For troubleshooting Nancy NG is the contact person.
On 22/10/2019 the cheque scanner gave an incorrect height message error , after calling into the helpdesk and waiting 20 mintues a voicemail was left with details of the problem. No response to the voicemail however the next business day the scanner started to work.