Information Systems:Order confirmations

For POS system ordering, the order confirmation is the definitive way for stores to know that the order has reached and been processed by our system. Stores may often call in and report that their order was never shipped, only to admit that they never received the order confirmation. In those cases, it is difficult to troubleshoot why the order never reached our system, and these cases are most likely the result of temporary glitches in their internet connection or ordering software.

Adding/changing order confirmation email addresses

Stores will sometimes change or create email accounts and will request to have their order confirmations sent to the new address. The OMS program considers two factors when determining the address to which it will send the order confirmation: the source address and the ORDCON field of the CNS database. Which two variables takes priority is currently unknown. If the source address is used, a table of 'redirect addresses' is consulted. For example, if an order is received from 123@abc.com, and an entry exists in the Redirect Address table listing 456@def.com, then the order confirmation will be sent to that address.

The ORDCON field can be modified/added in CNS The Redirect Address table can be manipulated in the OMS menus