Customer Service:FYI

• Store Fridge Thermometers. The college requires that stores have thermometers that are traceable. Shannon recommends 02350106.

Cherylc (talk) 14:20, 29 May 2017 (PDT)

• Edna at Atlas - new extension is #651. For more information on Atlas Tracing please see the Tracing Orders article under Customer Service.

Cherylc (talk) 10:53, 17 May 2017 (PDT)

• Starting April 27, 2017 Customer Service is to give cheques to Ricky Z after they are put into Cheque Receipts in Access.

Cherylc (talk) 12:51, 26 April 2017 (PDT)

• EPi-Pen Recall Type I - at the request of Pfizer Canada, all returns of the recalled products should be sent to Med-Turn International.

Epi-Pen-040517.pdf

Nancyn (talk) 09:39, 26 April 2017 (PDT)

• John said per returns policy we cannot take back partial creams, lotions, gels, ointments, liquids, powders and aerosols and web returns is unable to prevent an user from entering partials. It is best to check web returns for partials.

Nancyn (talk) 15:50, 24 April 2017 (PDT)

• Recalled PM Repaglinide is a Special Order and the stores can not do a return online - they will call for a manual RA

Cherylc (talk) 09:59, 19 April 2017 (PDT)

• Excel training starts this week! You will be scheduled 30 minutes every two weeks for off-line Excel training (see schedule).

Excel Training

Nancyn (talk) 08:33, 18 April 2017 (PDT)

• BGP Pharma products are not returnable after expiry

Cherylc (talk) 09:59, 12 April 2017 (PDT)

• Naloxone Kits and Harm Reduction Program (we do not have but see link to direct any inquiries)

Toward the Heart

Nancyn (talk) 10:23, 27 March 2017 (PDT)

• Effective April 01, 2017, the following item/markup classes will be changing - these changes only effect pricing in Alberta (the effective markup will now be 10.21%)

Current 	New
RX 2/9.695	RX 2/10.21
RX 5/9.695	RX 5/10.21
RX 8/9.695	RX 8/10.21

Nancyn (talk) 10:57, 17 March 2017 (PDT)

• Updated Order cut-off - we have extended the RX cut-off time to 5PM for BC other areas (Interior, PG, Northern). No change to Metro Vancouver, Vancouver Island, Alberta or Yukon.

Nancyn (talk) 09:25, 15 March 2017 (PDT)

• Customer Complaints (see Customer Complaint for new procedure for entering Hotlines for Customer Complaints)

Nancyn (talk) 17:39, 14 March 2017 (PDT)

• Customer Returns to Inmar (see Customer Returns-Inmar or direct to manufacturer for information for customer who cannot return narcotics/controlled drugs to uniPHARM but might be able to return to Inmar or manufacturer)

Nancyn (talk) 17:39, 14 March 2017 (PDT)